• Check-In is between 2:00pm – 4:30pm, and late arrivals are welcome.
  • Check-Out is at 11:00am.
  • Breakfast: At this time we will be serving breakfast in the dining room between 8:30am – 10:00am but may be earlier upon request. Please advise of any dietary requirements in advance.
  • Welcome Wine:  A glass of Wilson Artisan Wine’s will be awaiting you when you check in. If you have a late check in when our staff is not there to meet you we will offer you a glass of wine on the following evening.
  • Free Wi-Fi is available in all sections of the inn, including our guest bedrooms!
  • No Smoking: Smoking is not allowed inside the inn, on the porch or around the gardens at any time.
  • Limited Parking is available behind the inn, with additional street parking available on North Street. Both options are free of charge.
  • Payment Policy: 50% deposit at the time of booking, which is fully refundable up until two weeks before the arrival date. The remaining balance is then automatically settled once inside the two weeks, using the card details on file, unless alternative arrangements have been made.
  • Individual Cancellation Policy*: Two weeks prior to arrival. For any cancelled reservation, you will be charged a $20 Cancellation Fee, to cover admin costs and credit card fees. If cancelled at least seven (7) days prior to arrival the amount paid will be issued as a credit towards a rescheduled date, no later then 6 months beyond the date of the original reservation. The offer of a credit is not valid for reservations made via an online travel agency, such as Expedia, Booking.com, TripAdvisor, HotelTonight, SecretEscapes, Living Social, Groupon, etc., and such bookings will be deemed as non-refundable once inside of the advised cancellation policy, as per the terms and conditions of the respective travel agency. As such, we always recommend booking with us directly. *Cancellations for special rates may vary based on the special, non-refundable specials are non-refundable or transferable and do not receive a credit if the booking is cancelled.
  • Group Cancellation Policy: Groups generally are contracted to a cancelation date two months prior to arrival. The group classification applies to any booking which is part of a wedding, group or private event that has reserved the majority or entirety of the inn. The cancelation date and more details for group reservations will be within the contract drawn up by Artisan Lodges.
  • Wilson Artisan Event Policy: For events hosted by the Camellia Inn, events are non-refundable after the second payment is taken for the event at six weeks prior to arrival. If a cancellation occurs after six weeks prior to arrival the full amount of the reservation is non-refundable.
  • Occupancy Policy: Our guest rooms are designed to accommodate up to two guests. Suites and family suites offer additional space for larger parties. While we welcome all families, we kindly request that guests traveling with young children carefully consider our accommodations, as our property is best suited for adults.
  • Extra Person(s): All of the costs associated with the bookings are based on a maximum of two people.  If you would like for more than two people to stay in the room at any one-time, additional fees would apply, which would be an extra $35.00 per person, per night, as well as a one-time charge of $100.00 for the set-up of the additional bed, subject to local taxes. Please inquire ahead of booking your stay, as not all of the rooms are able to accommodate more than two people.
  • Minimum Stay: Two-night stays are required on all reservations in which a Saturday night is included. Additional restrictions may apply to holiday and event weekends.
  • Pet Policy: Only one dog under 50 lbs. permitted in the inn at any one time. Please inquire ahead of booking your stay. $50.00 fee applies. Owners responsible for any damages and may be subject to additional charges as a result of any action which may require deep cleaning or repair. The pet must be kept on a leash at all times, while on the grounds, and may never be left unattended. If your pet is not well behaved or disturbs other guests by barking, the inn does hold the right to ask the owners to kennel their dogs or leave. No refunds will be offered. Service animals permitted with no additional fees. Rooms that allow pets are as follows: Sauvignon Blanc, Gamay Rose, Sangiovese and the Champagne Suite.
  • Wine Club Rates: As the Inn is owned by the Wilson Artisan Wineries family, club members between all of our winery estates are welcome to receive a special rate on their stays with us. To do so, please specify to which club you are a part when booking your reservation and, after an internal check, the discount will then be applied upon confirmation and reflected on the booking total accordingly. Blackout dates do apply for wine club rates, and a 2-night minimum is required for a discount.
  • Room Allocation: All reservations are for a specific room type and not a specific room. While room moves are rare, they are at the discretion of the inn, based on availability at the time of arrival.
  • Policies: Our policies are subject to change without notice.